PRIVACY POLICY

We may collect the following information when you contact us, book lessons, or use our services:

• Parent name

• Student first name

• Email address

• Phone number or WhatsApp contact

• Country

• Student age and English level

• Lesson history and scheduling information

• Any information voluntarily provided through inquiries or communication

2. How We Use Information

​We use collected information for purposes such as:

• Providing and managing lessons

• Scheduling and customer support

• Communicating important lesson information

• Improving lesson quality and user experience

• Safety and moderation management

• Sending important service updates

• Internal analysis and service improvement

We do not sell personal information to third parties.

3. Children’s Privacy

LingoEigo is a parent-managed educational service for children.

Parents or guardians are responsible for providing consent and supervising their child’s participation in our services. We intentionally collect only limited information necessary to operate lessons safely and effectively.

If a parent or guardian wishes to request deletion of a child’s information, they may contact us at any time.

4. Third-Party Services

We may use trusted third-party platforms and tools to operate our services, including:

• Minecraft Education

• Google Meet

• Zoom

• Stripe

• WhatsApp

These services may collect or process data according to their own privacy policies.

5. Cookies and Website Analytics

Our website may use cookies or basic analytics tools to improve website functionality and understand general website usage.

These tools do not typically identify individual users directly.

6. Information Sharing

We do not share personal information with third parties except in the following situations:

• With parental or user consent

• When necessary to provide requested services

• When required by law or legal process

• To protect the safety, rights, or property of users or our service

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no online service can guarantee absolute security.

8. Photos, Videos, and Lesson Content

During lessons, screenshots, recordings, or lesson materials may occasionally be created for educational, safety, training, or service improvement purposes.

We will not publicly share identifiable student information without appropriate permission from a parent or guardian.

9. International Users

Because our services may be accessed internationally, personal information may be processed in countries outside your own country of residence.

By using our services, you consent to such processing where permitted by applicable law.

10. Your Rights

Depending on your country or region, you may have rights regarding your personal information, including:

• Requesting access to your information

• Requesting correction or deletion

• Withdrawing consent where applicable

To make a request, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect service updates, legal requirements, or operational changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

12. Contact

LingoEigo Support

Email: contact@lingoeigo.net